Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces.
Windows Server Administration is an advanced computer networking
• Employing Administration Tools:-
1. Managing the server
2. Installing roles with server manager
3. Configuring functionality with Powershell
• Enabling Remote Administration:-
1. Identifying barriers to remote management
2. Employing group policies to overcome issues
3. Implementing windows remote management
4. Tuning the windows firewall
5. Making use of server manager groups.
• Administering with Powershell:-
1. Reviewing the features & benefits of server core
2. Preparing for a production environment
3. Administering the core remotely
4. Determining the most effective scenario for deployment
Improve Windows Server 2012 R2 security by learning about available features, plus free tool recommendations to minimize security threats.
• Defining Security Components:-
1. Analysing role-based security
2. Testing dynamic access control
3. Safeguarding the server with the windows firewall
• Building Security Policies:-
1. Documenting server security
2. Composing optimal group policies
3. Auditing the server
4. Diagnosing security issues
5. Creating an audit trail
6. Filtering the security log
Performance is very important in physical servers that share multiple VM’s, so monitoring and optimising virtual host servers should be routine.
• Assessing Work Loads:-
1. Balancing applications and server roles
2. Evaluating software & hardware components
3. Reconfiguring the operating system
• Monitoring Server Performance:-
1. Analysing system behaviour with resource monitor
2. Establishing baselines with performance monitor
3. Designing data collector sets
• Detecting & Resolving Performance Concerns:-
1. Identifying performance monitor counters
2. Solving the challenge of memory leaks
3. Exploring the effect of services on server performance
Troubleshooting Windows Server 2012 R2 Crashes. Analysis of Dump Files & Options.
• Recovering From Boot Process Failures:-
1. Breaking down the pre-windows boot process
2. Appraising the windows load sequence
• Selecting the Appropriate Recovery Environments:-
1. Booting to the recovery console
2. Leveraging WinREto correct the problem
• Repairing Key Windows Components:-
1. Maintaining a stable registry
2. Managing service accounts & privileges
3. Identifying faulty drivers
4. Solving network issues
• Extracting Information From The Event Viewer:-
1. Collecting events from remote servers
2. Attaching subscriptions to selected events
In computing, the term availability is used to describe the period of time when a service is available, as well as the time required by a system to respond to a request made by a user.
• Windows In The Cloud:-
1. Preparing windows features to the cloud
2. Producing a disaster recovery plan
3. Scheduling windows backups
• Clustering Windows Servers:-
1. Meeting failover clustering components
2. Recognising the role of Quorums
• Virtualising Servers:-
1. Increasing scalability potential with Hyper-v
2. Speeding up recovery with replicas
3. Maintaining high availability with live migration
The Sales Cloud is a secure cloud-based CRM system that can help every part of your business get a 360 degree view of your customer.
• Leads
• Opportunities
• Accounts
• Contacts
• Competitors
• Products
• Quotes, Orders, and Invoices
• Goal
CRM is a business process in which client relationships, customer loyalty, and brand value are built through marketing strategies and
activities.
• Marketing Lists
• Campaigns
• Sales Literature
• Quick Campaigns
Customer Service module, which allows you to manage and track customer Services
• Service Calendar
• Case Management
• Knowledge Base
• Contracts service activity in your organisation.
Business Administration. Learn how business units, users, teams, and specific security roles can help you create a secure Dynamics 365 platform.
• Creating and managing Business Units, Users & Teams
• Privileges, Access Levels, and Security Roles
• Creating and managing Security Roles
• Auto Numbering and System Settings
• Installing MUI Language Packs
CRM Settings in the CRM console allows you to create custom event types, configuring your logo,company information, configure outgoing server, etc.
• Business Management
• Sites, Sales Territories, Facilities and Resource Groups
• Working with Multi-Currency
• System Queues and Custom Queues
• Services and Business Closures
• Fiscal Year Settings and Quotas
• Subjects
• Connections
• Template Management (Email)
• Mail Merge
Microsoft has designed several ways for administrators and users to manipulate data to keep it clean, accurate and up-to-date.
• Duplication Detection Settings, Rules and Jobs
• Bulk Record Deletion
• Data Maps and Imports
• Product Catalog
• Understanding the Product Catalog
• Unit Groups
• Adding Products
• Creating Price Lists
• Creating Discount Lists
• Using Deployment Manager
• Redeploying Dynamics CRM